THE QUALITY CHARTER
La Pointe Du Médoc 4 star team guarantees:
- The protection and valorisation of your holidays in a natural environment.
- The entertainment and organisation of a team of 5 permanent workers all year round.
- The organisation of 24 hours a day contact with a person in charge throughout the season.
- The opening of the mini supermarket 7 days a week.
- A bicycle and accessory hire service.
- Conformity to the law of the services offered.
- Quality of information documents and activity programmes.
- To do something about a problem within 15 minutes after being mentioned at the reception.
- To welcome children from 4 to 12 years old in its free club (every morning and afternoon from Monday to Friday in July - August).
- To give you the welcoming leaflet in two languages as soon as you arrive.
- To gather and study all remarks and suggestions with careful attention.
- To deal with the remark and suggestion sheets which are handed on by the special administrative service.
- To welcome you 7 days a week from 9.00 am to 1.00 pm and then from 2.00 pm to 7.00 pm with qualified bilingual personnel.
- To post the weather report every morning.
- To provide free of charge an activity space for teens in July - August.
- To provide automatic washing machines and dryers.
- To ensure the everyday maintenance and tidying of the common areas.