Privacy Policy - Sunêlia La Pointe du Médoc

Sunêlia La Pointe du Médoc privacy policy

Information

The purpose of this Privacy Policy is to inform you about the processing of your personal data used from our website.

There you will find privacy information as well as a description of the types of data collected and how it is used, shared and protected.

 

Use of collected data

We use your Data to carry out studies, technical tests (including anonymization of your data) which allow us to improve and optimize the Site and to personalize our tools and services. For example, this will involve making sure that the display of our various content is adapted to the terminal you are using, seeing which sections are the most popular or allowing us to anticipate whatever types of research etc.

 

You send us some of your data yourself and in particular when booking a stay, the information requested is:

  • Your name (s) and first name (s),
  • Your date of birth,
  • Your gender,
  • Your postal address,
  • Your email address,
  • Your phone number (s),
  • Your means of payment.

 

This information is also requested for people accompanying you during a stay. It is your responsibility to obtain their prior consent before providing any information.

Some of your data may also be collected directly from our website, in particular through cookies *.

 

*What is a cookie ?

A cookie is a small data file that is transferred and stored on your device. Concretely, a cookie allows us for example to recognize your browser, your language or to keep your preferences.

Two types of cookies are used on our site: "session cookies" and "persistent cookies". Session cookies expire when you close your browser, while persistent cookies remain on your device after you close your browser and can be used again the next time you visit our site.

It is entirely possible to block these cookies from your web browser. Most of the time, a pop-up will notify you of the use of cookies and you can choose to refuse to transmit the data. If this indication is not present, you can go to the settings of your internet browser: blocking cookies is possible on all websites.

Modify my consent

 

Internal statistics and surveys

We may use your Data to carry out various statistical studies and / or ask you to participate in our own surveys.

After each stay within our structure, you will receive a “Satisfaction Questionnaire” by email so that we can notify positive or negative feedback so that we can correct them and increase our satisfaction margin.

 

Contact Forms

You can choose to provide us with information when you complete a form, it will be sent to us by e-mail or via our reservation software and will not be kept long term, this information will be used for the sole purpose of responding to your request. request.

If information is likely to be used for commercial purposes, this will be indicated at the end of the form. We will always ask for your consent when collecting information via a form.

 

How long is your data stored

If you leave a comment on social networks, the comment and its data are kept indefinitely. However, it is not possible to post live comments on our website.

For users who register on our site, we also store the personal data indicated in their profile. Site managers can also view and modify this information from the reservation software.

 

Secure online payment

Bank information for online payments is immediately and automatically deleted, the site is secure and suitable for receiving transaction information.

The transfers appear to us directly on the reservation software with only your first and last name, the amount paid and the reservation reference.

 

Secure personal information

All the information that you communicate to us by email, via the website where during reservations are recorded on the site or on our reservation software.