Frequently Asked Questions, your holidays in the Médoc France
Before, during or after your stay, do you have a question? This page will help you!
Book your stay in Gironde
Our Luxe range: You like design, modernity, comfort, full hotel package. You should choose the luxe range (Full equipped kitchen, television, garden terrace, nice garden furniture...)
Our Prestige range: You like comfort, space, independence. You should choose the prestige range with 2 bathrooms, equipped kitchen, television, terrace...)
Our Comfort range: You like comfort and budget holidays/prices. You should choose this comfort range (From 4 till 6 persons per Mobil home)
All the accommodation are classified by their age:
- Sunêlia: - 6 years old
- Prestige: between 7 and 9 years old
- Comfort: + 9 years old
Payment of the deposit validates your reservation, blocks the dates and accommodation selected. A reservation deposit not paid on time will result in the cancellation of your reservation option.
The price includes the stay on the campsite or in the mobile home (or in the pitch) you have selected during the dates indicated.
You also benefit from services included on the campsite: entertainment for the whole family, 2 swimming pools, children's / teenagers' club (summer), playgrounds, mini-golf, etc.
The amount also depends on the options chosen: hotel services, cancellation guarantee, catering, Beauty and Spa treatments, etc.
On our vacation site, WiFi is free and accessible in the common spaces around the reception / entertainment center. Please note: no wifi up to the camping pitches or accommodation.
Internet reservation: nothing could be simpler!
- - Go to the reception of our Sunêlia La Pointe du Médoc website
- - Select your dates and type of accommodation in "Book your stay"
- - Click on "Book"
The available accommodation or outdoor pitches appear on your screen and you can refine your search.
Once you have selected the accommodation you want, a new page will open and you can select your options.
- - Click on “Contact details” and complete the page with your information.
- - To finalize your reservation, payment by credit card of the deposit will be required. Validate and you're done! More than to come and enjoy your stay soon.
You can also ask us for information by email on email@example.com
Our campsite Sunêlia La Pointe du Médoc have many services
- Full Hotel Package (bed made on arrival, towels at your disposal, final cleaning, assortment of regional products)
- Partial Hotel Package* (sheets cotton and pillowcases + set of towels)
- Sheets Package (sheets cotton and pillowcases)
- Towels Package (set of 2 towels)
- Final cleaning
- Baby Kit (bed, highchaire bath)
- Food access : Half Board (breakfast and dinner) / Full Board (starter + dish or dish + dessert)
- Beauty and Spa care
Practical information for my stay
For an outdoor pitch, your arrival can be between 1 p.m. and 6 p.m. in low season and between 1 p.m. and 7 p.m. / 8 p.m. during summer.
Departure must be before 12 noon (during all the season).
You can take possession of your mobile home between 4.30 p.m. and 6 p.m. during the low season and between 4.30 p.m. and 7 p.m. / 8 p.m. in summer.
You must leave the accommodation by 10:30 am at the latest.
In the event of a late arrival, please contact reception in order to set up our late arrival procedure.
To avoid traffic jams in high season, the Sunêlia La Pointe du Médoc campsite offers arrivals possible throughout the week in camping pitches and in mobile homes.
Yes, duvets and pillows are provided in the mobile homes.
All the mobile homes at our Sunêlia La Pointe du Médoc campsite are equipped with heating.
However, none have air conditioning.
Yes it is quite possible! The "La vélodyssée" cycle path is located near the campsite and runs along the entire coast to Hourtin / Lacanau.
Before your ride, go to the campsite reception and our team will explain how to get to the cycle path in complete serenity and safety.
Our campsite is located 2 km from the beaches. We are in the very center of the Pointe du Médoc, on one side you can enjoy the beaches of the estuary and on the other, the beaches of the ocean. You choose !
Yes, the ferry that connects Royan and Le Verdon sur mer is easy to access for cars, pedestrians and bicycles.
There is no possibility to book your crossing upstream. On the day of your trip, go to the ticket office in the port of Royan and you can take the next boat. Once disembarked on the Girondin side, the campsite is 6 minutes away by car!
For more information, you can visit the site: https://www.gironde.fr/deplacements/les-bacs-girondins-ferries
Our campsite is located in Verdon sur Mer, on the Pointe du Médoc in Gironde. To reach it, there are many ways depending on where you live:
- By car: A10 motorway
- By Royan: exit Saintes / Royan, then cross by the Trans Gironde ferry
- By Bordeaux: exit Bordeaux direction Mérignac, and exit 8 direction Le Verdon / Pointe de Grave.
- By train: Le Verdon-sur-Mer station (1.5 km) TGV to Bordeaux (91 km)
Sunêlia La Pointe du Médoc takes care of your children
You can register your children from 4 to 12 years old in the Sunny Club.
Children thrive with fun and sporting activities and take the stage at the end of the week to present their show to you. Workshops, games, drawing, choreography, Too Fruit Academy, cooking workshop, forest walk are examples of activities offered to amuse your little ones !
All registrations for the children's or teenage club are made directly in the campsite during your stay . You can meet our animators during the welcome drink on Sunday evening or register your children during the week!
The teen club is accessible for your children from 13 to 17 years old with many activities adapted to teenagers.
Instagram photo reports, sports tournaments, hip-hop lessons, pizza parties etc. Possibility of registering for additional paid services: paddle boarding, archery, water activities (surfing, kayaking, catamaran, etc.) with our partners.
Sunêlia La Pointe du Médoc and your pets
The campsite accepts animals on the campsite and on the accommodation. Your companions are welcomed free of charge during the low season period and at a rate of 6 € per night in July and August.
For the sake of safety, we must ensure that the pets welcomed on the campsite comply with the correct veterinary rules (health record, tattooing, vaccination, etc.).
Most dogs and pets are accepted with a limit of 1 animal per campsite or per accommodation.
However, the Sunêlia La Pointe du Médoc campsite refuses the presence of category 1 and 2 or similar dogs. Animals should not be left roaming the grounds in the absence of their owner.
The vaccination record and the passport must be given on your arrival at the campsite reception. You will also need to provide us with your dog's breed and chip/tattoo number.
Your reservation on the campsite - Gironde
For all reservations made online or by phone, you will receive a confirmation email with the summary of your stay. However, if you have not received this e-mail at firstname.lastname@example.org
You can pay your deposit and the balance of your stay in credit card (AMEX not accepted), bank transfer, cash.
The deadline for finalizing your reservation at the Sunêlia La Pointe du Médoc campsite is set at 1 month before your date of stay.
This will be a sign that your vacation is approaching!
This is a legal obligation that everyone must follow. We need to know the identity of the people staying on the campsite. It is therefore important to fill in all the information before your arrival at Verdon sur Mer.
Our guarantees - Travel without constraints
The cancellation guarantee takes effect as soon as the rental contract is signed. It expires 48 hours before the first day of stay at midnight.
This guarantee allows you to obtain reimbursement of sums paid under certain conditions*, if your stay were to be cancelled. It is free for all stays of more than 7 nights and payable/optional for stays of less than 7 nights (€9 for a camping pitch and €12 for a mobile home).
Serious illness, bodily injury or death
Sunêlia Campsites - Information Sunêlia Privilege Card
Each Sunêlia group customer can benefit from the Sunêlia Privilege program. Your membership entitles you to many services and advantages at all the campsites affiliated with Sunêlia Vacances. In addition, you accumulate points on each reservation to obtain even more advantages (discounts, free stays, etc.).
All information in the page The Sunêlia privilege card
Sunêlia Vacances application - Information
Thanks to the Sunêlia Vacances application, you can organize your holidays before and during your stay. Consult the entertainment program, keep yourself informed of the offers and services available, as well as carry out an inventory of your mobile home as soon as you arrive. This application will become your ally for the holidays!
To do this, download the free Sunêlia Vacances application from the App Store or Google Play. Once downloaded, create your account with the email address provided when you made your reservation. So, when you first log in, you will see your stay at our Sunêlia La Pointe du Médoc campsite.